With the swirling cauldron of advanced technologies reshaping customer preferences, travel and hospitality organizations, today, are focusing more on providing tailor-made services to its clients. For instance, hospitality managers increasingly incorporating omnichannel platforms to deliver personalized experiences, including the use of chatbots to quickly and efficiently respond to the customers. This is not only enhancing engagement but also increasing customer trust.
The utilization of social media by hospitality and travel industries is making them popular among the tech-savvy millennial generation. Besides, the use of virtual reality and augmented reality by travel and hospitality managers are providing a wholesome experience for the customers. With such innovative technologies, customers can get a virtual experience of their accommodation, food, and other amenities, which in turn, enables them to make informed decisions.
At its core, hotel and travel businesses are augmenting their services with IoT to give full control to customers through automation. This also helps them to reduce energy costs. Besides, IoT allows travel and hospitality managers to send location-specific information to the customers, thereby making the customer-experience smooth and hassle-free. Also, with the current limelight on climate change, customers today have become aware of the hazardous impacts of “overcrowded tourism” that adversely takes a toll on the environment. As consumers increasingly resort to organic lifestyles, the hospitality sector is adapting to this change by implementing eco-friendly programs.
To assist organizations in the task of finding accomplished travel and hospitality solution providers and consulting companies, we have compiled this issue of CIO Applications. In this edition, we have listed the top 10 travel and hospitality tech solution providers and consulting/service companiesto highlight how to escalate the chances of your growth. Equipped with innovative technological capabilities, these solution and service providers are set to transform the software landscape and will help you excel in this journey of transformation.
We present to you CIO Applications, “Top 10 Travel and Hospitality Tech Consulting/ Service Companies – 2020.”