One of their clients, Hastings Hotels Collection who had been partnering with Agilysys was opening its seventh location—the Grand Central Hotel Belfast—in Northern Ireland. They wanted to continue the enhanced guest experience in their newest location as well and therefore decided to include Visual One as their property management solution for the hotel’s 300 well-appointed rooms and suites. Hastings required access to individual guest profile data to give their staff the ability to deliver a personalized guest experience. They also needed real-time data regarding guest room inventory and availability. By leveraging their longstanding partnership with Agilysys and their Visual One PMS solution they were able to get accurate guest room inventory and availability. Today, all their seven properties interact with each other through the Visual One PMS solution to share guest profiles. “Not only can we cross-sell between our properties because we have the insight between locations, but we can use that insight to identify when a guest is planning a stay at our new Grand Central Hotel where we may not yet have their favorite brandy. It’s about creating that consistent experience in an inviting, welcoming atmosphere,” says Pamela Shaw, Group IT Manager at Hastings Hotels.

With its headquarters in Alpharetta, Georgia, Agilysys operates worldwide with locations across North America, Europe, Asia-Pacific, and India. They have more than four decades of experience in providing hospitality software that delivers innovative guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, stadia, and healthcare. Their exceptional leadership in hospitality, wide array of product offerings, and their customer-centric service has ensured that a number of the largest hospitality companies across the globe leverage Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies.