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The Travel and Hospitality sector was perhaps the hardest hit during the pandemic. As the COVID-19 situation imposed global lockdowns and forced people to stay at home, the industry had to ground to a halt, which resulted in dwindled revenues.
But now, as the brunt of the global pandemic is receding, we are observing a dramatic surge in the holiday and corporate travel bookings taking place. With the market reopening, hoteliers are adapting themselves to the rising expectations of their guests. Today, a whole new side of traveler expectations has emerged on the back of the pandemic. People are mostly booking crowd-free spaces that offer good views, hygienic stays, contactless services, and safety to them. Therefore, to catch the attention of these travelers, hoteliers need to adopt a more tailored and personal approach while repositioning their services and fine-tuning their offerings to suit the demands of the guests better.
To address these needs, hoteliers are adopting property management systems (PMSs) to provide a frictionless guest experience and automate mundane and repetitive administrative tasks. These solutions also help them dive deeper into the past guest data to unearth their preferences and booking habits to align their offerings to the former’s motives and desires. Apart from that, there is also a growing need to shift toward a more digitalized marketing approach through targeted emails, active social media promotion, and upselling through internet booking engines.
However, to implement the technology and innovative tools efficiently, hoteliers will need the advice of experts who have years of experience in the said field. There are several hotel tech companies that can help hoteliers address the needs of the hour and empower them to run better, smarter hotels. To help in selecting the best Travel and Hospitality Tech Solution Providers, we present CIO Application’s “Top 10 Travel and Hospitality Tech Solution Providers -2021.”
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